5 Simple Ways to Ensure That Your New Franchise Succeeds

5 Simple Ways to Ensure That Your New Franchise Succeeds

 

Buying a franchise and starting off on your own can be a life-changing decision. For one, you will be committing a great deal of money, possibly a good portion of your savings. You would probably also borrow from a financial institution or a bank.

 

The pressure on you to make a success of your franchise would be great. Your ability to meet your repayment obligations to the lender would depend on how well your new venture does and the amount of cash that it generates. You would also have to commit your time and energy to the franchise. It is quite likely that you would have to work long hours, especially in the initial stages.

 

Most franchise owners are willing to do everything that is necessary to ensure that they get off to a good start and meet their business targets. But your success often depends on how carefully you have selected your new franchise and the manner in which you have conducted the due diligence exercise.

 

Here are some steps that you can take to shift the odds in your favor.

 

1.    Select the franchisor carefully

 

There are literally thousands of options that are available. How will you make a choice? Don’t make the mistake of using only financial considerations. Say, the budget that you have in mind is $100,000 (including the sum that you intend to borrow.) Your choice should not be limited to only those franchises that you can afford.

 

Instead, find a business that appeals to you. More importantly, you should have some skills or expertise that will give you an edge over the competition. This could even mean that you select a business that only requires half your budget.

 

Visit an existing franchise and see how the business operates. Can you imagine yourself running a similar enterprise? It is also a good idea to speak to several existing franchisees to gain an understanding of the issues that they face.

 

2. Select an appropriate location

 

If the franchise involves renting a physical retail location, your choice will play a large role in determining your business volumes. An outlet in a high-traffic area could cost more, but the greater sales could more than justify the expense.

 

Selecting a location should be a carefully considered process. If you happen to see a large number of people in the area that you are considering, you may think that the location is an ideal choice. But it may be wise to dig a little deeper. Are the crowds seasonal? Or are there a large number of students? A university or an educational institution in the vicinity may result in low footfalls for several months every year.

 

3. Seek advice from an expert

 

When selecting a franchisor, the range of options before you can be overwhelming. You could shortlist five or ten companies and then try to make a choice after studying their brochures or websites. But if you do this, you would be severely restricting your options. Additionally, it would be highly time-consuming to conduct a due diligence of even a handful of companies.

 

Remember that selecting the most appropriate franchisor is critical to your success. How can you make sense of the multitude of options before you?

 

Using the services of an expert can help you in making your decision. The Entrepreneur Authority, a franchise advisor, uses a structured process to guide you in selecting a franchisor that best meets your needs and your skill profile.

 

An added advantage is that the service is absolutely free. The Entrepreneur Authority is compensated by the franchisor if you decide to sign on.

 

4. Develop your people skills

 

The results that you achieve will depend to a large extent on your communication skills and your personal effectiveness.

 

You will need to develop leadership skills and learn how to motivate your employees. Carry out a frank self-assessment. Do you know how to build trust and inspire your team? Are you a good listener? Will you take out the time to train your employees?

 

Cheerful workers who are willing to put in their best can be your greatest assets. On the other, disgruntled and sullen staff will drive customers away.

 

Don’t neglect this vital requirement. If you are unsure about your ability to manage others, it may be worthwhile to spend some time in acquiring the skills that are needed to lead and inspire your team.

 

5.    Track your finances carefully

 

The cost structure in a franchise operation is higher than in an independent small business. You will have to make regular repayments towards the loans that you have taken to finance your franchise fee and to purchase fixed assets. Your employees will have to be paid and there will be a number of other administrative costs.

 

All these expenses will strain your finances, especially in the initial months when sales volumes are low. You will have to keep a close watch on your cash flow and ensure that you have the liquidity to meet all your commitments.

 

Even if you use the services of an accountant, it is essential that you remain completely involved in all financial matters. Monitoring your cash flow on a daily basis will provide you with the information that you need to cut costs and strengthen your financial position.

 

Follow the rules imposed by the franchisor

 

Finally, remember that you must follow the conditions laid down in the franchise agreement. Don’t try to save money by taking shortcuts or deviating from the franchisor’s stipulations.

 

It is your legal obligation to stay within the terms of the agreement. In extreme situations, breaking the rules could lead to your franchise getting terminated and result in large financial losses. 

Five Tips for Creating Work Life Balance


If you are a new entrepreneur with a small business, then you must learn how to balance your home life with your work responsibilities. Having a new business can monopolize your time, but you can change that with several simple ideas. There are great reasons for making changes to your lifestyle while operating a new business. Begin by using these ideas for wellness while opening your new business. 

1: Have a Weekly Schedule That Includes Family Time

The best way to balance your home and work life is by having a schedule each week. When you schedule time with your family, make sure to focus 100 percent of your energy on them without responding to cellphone calls or text messages. If you find it difficult to stop thinking about your business, then arrange activities with your family that will require going somewhere interactive. Take your family to the golf course on a weeknight, or you can plan a weekend camping trip. By taking time for your spouse and children at scheduled intervals, you will have healthier relationships. When your home life is happy, your business is more likely to succeed. 

2: Give Up the Activities That Waste Your Time

Begin to analyze your days to determine how much time you are wasting on worthless activities. If you are monitoring your text messages on a 24-hour basis, then you are not using your time effectively. Think about how much time you spend on the internet or watching television. Don’t waste time talking to friends throughout the day at your business because it can keep you from completing important tasks. If you tend to procrastinate while working, then set the timer on your cellphone to finish writing a report or contacting a customer in a certain amount of time. 

3: Outsource Some of Your Home and Work Tasks

If there are certain jobs that are too time-consuming, then hire someone to perform the tasks for you. When you don’t have time for keeping your home or business clean, hire someone to vacuum carpets or take out the trash. Hire a teenager in your neighborhood to shovel the snow from your sidewalks or driveway. Have an assistant work for you on a part-time basis to complete errands such as picking up office supplies. Outsourcing the tasks that require too much time or that you dislike is the best way to maximize your time each day. 

4: Take Care of Your Physical Health While Operating a Business

Make sure to take care of your physical health while running a business and caring for a family. To remain healthy, you must continue to eat three nutritious meals each day. If you don’t have time for cooking, then learn how to prepare extra food to freeze for quick microwave meals on busy days. Create weekly menus for meals and snacks so that it is easier to shop at the supermarket. In addition, get enough sleep each night to remain alert along with preventing illnesses. 

5: Stay Energized Throughout the Day At Work

Your brain will function better while you are working when you take regular breaks. Take a break every two to three hours to go on a walk outside or to meditate. Exercising is one of the best ways to increase your mental energy, and you might perform yoga poses in your office, or you can join a fitness studio. If you enjoy listening to music, then play your favorite CD to increase your energy levels. Staying energized at work is an excellent way to reduce your stress to avoid developing burnout.

Jessica Kane is a professional blogger who writes for Faxage a leading company that provides Internet fax service for individuals and businesses.

Are Entrepreneurs Made or Born?

The ages-old nature/nurture debate has gone on for decades. Is a person the product of their environment (nurture) or the genetic traits and qualities passed down to them from their parents (nature)? Applying this question specifically to entrepreneurship – are entrepreneurs made or born? In other words, what is more important to your entrepreneurial success – your genetic endowment or what you do and experience out in the world?

In one sense, the way I posed the question isn’t fair. I asked it in the form of an either/or question. The reality, not surprisingly, is more complicated because it’s really a both/and situation. Both matter, and knowing where you fall in the mix will help you be more successful in your entrepreneurial efforts. 

It’s surprising how many people still hold to the belief that entrepreneurs are born, meaning that you’ve simply got to have a certain set of personality traits and inner characteristics to be a successful entrepreneur. Many such lists of traits and qualities have been posed over the years. Perennial favorites that seem to appear on most lists include the following:

  • Ability to spot opportunities.
  • Willingness to take calculated risks.
  • Tolerance for failure.
  • Strong internal locus of control (belief that actions taken affect outcomes).
  • High drive to succeed.
  • Tolerance for uncertainty and ambiguity.
  • Willingness to question and go against the status quo. 

It’s completely fair and accurate to say that if you’re born with all of these qualities in spades, you’re going to naturally have a whole lot easier time becoming a successful entrepreneur than someone who’s got less of them.

But the plain fact of the matter is that many of these traits can also be thought of as skills, which means they can be improved through education and training. You can learn how to get better at spotting opportunities. You be trained in how to tolerate failure (and learn from it). You can be taught how to not let uncertainty and ambiguity cause so much discomfort. You can be schooled in how to question the status quo. 

In a way, this both/and approach to entrepreneurship should come as no surprise. After all, most people know of a pair of siblings or friends where one was clearly smarter in terms of raw IQ but the other one always got the better grades because they worked harder at it. That’s why my answer to the nature/nurture debate when it comes to entrepreneurs is this: You’ve got to take what nature gave you and nurture along to reach your entrepreneurial goals.

There’s also an important implication here about self-knowledge. You need to know your natural baseline on the qualities listed above in order to come up with a nurturing game plan that will boost yourself in areas needing enhancement. Taking some time for honest self-assessment is one way to determine your baseline. Another way is to take any number of entrepreneurial self-assessment surveys. A great collection to choose from can be found in the article Entrepreneur Self Assessment: 9 Professional Tools and Tests. Armed with this kind of knowledge, you’ll be well on your way to entrepreneurial success no matter what your starting point. Good luck!

Top 5 Ways to Build Your Business Digitally

When you’ve got a small business, it’s sometimes hard to get the word out. While many small business owners depend on word of mouth to help drum up business, building leads by using the internet and the social feed is becoming increasingly useful. In this guide, we’re going to outline the top 5 small business internet techniques that you can use to create business leads.

Always Have a Site for Your Customers to Frequent
Even if you’re not technically inclined, having a portal for your customers to have access to your products and services is very important. Your site should be easy to navigate, have a good UI for your customers, and it should keep your potential customer’s attention. If programming and designing on a content management system (CMS) isn’t your cup of tea, there are a wide variety of companies that will set your site up for you so that you can convert customers online.

Keep Your Site Updated
Many of the small businesses that are converting visitors also happen to have blog content about their products and services. Nothing is more annoying for a customer than a site that has out-of-date information, other inaccuracies, or doesn’t look fresh and easy to read. Blogs are a great way to address the customer directly; you can make blog posts about the types of services that you offer, about the industry, about what makes your type of product stand out, or even about savings opportunities. Additionally, having a steady stream of new content will let your customers know that you care about your business.

Use the Social Feed
The majority of Americans access their social feed before they go to work, during work hours, and for about an hour after they get home. That’s a lot of time spent browsing Facebook, Twitter, and Instagram, and you can use the billions of users of these platforms to boost your business’s performance. Facebook, for example, has an ads feature that will let you reach out to a certain number of Facebook users in a day. Your business will appear directly in their feed and it’s relatively inexpensive.

Keep Your Generalized SEO Game Tight
Search Engine Optimization isn’t going anywhere. Google and Youtube are the number one and two search engines on the internet, and when someone is searching for a business, they seldom ever go past the first page on their search engine. This is why you should use SEO best practices for your page so that customers can find it on the top search engines. It doesn’t take much; sometimes some search-friendly keywords are all it takes, but that simple change can help your business grow exponentially.

Use Local SEO to Bring in New Clients
SEO on sites like Google aren’t the only types of SEO. Local SEO capitalizes on local search so that, once again, customers can find your business more easily. You can provide your business’s information on sites like Yahoo Local, Bing Places, or even Google My Business, which will get you started. Next, digital word of mouth is very important; it’s imperative that your customers have a good experience so that they can begin leaving reviews about your business on the key sites like Yelp and Foursquare, where the good reviews can help you convert future clients.

Final Thoughts
The future is digital, which means that you’ll need to leverage the internet and social feeds in order for your business to grow. Utilizing these five steps will definitely provide you with palpable results and propel your business into the future.

Jessica Kane is a professional blogger who focuses on personal finance and other money matters. She currently writes for Checkworks.com, where you can get personal checks and business checks.

4 Local PR Strategies to Boost Franchisee Business


Striking the right balance between corporate and local marketing is tricky.

Franchise brands are most successful when they have a professional, consistent image portrayed to the public, but one which is also localized enough that smaller-scale communities feel in touch with it.

So, how can franchisees help drive business through marketing targeted to customers in their area?

Media attention is key – it crafts a story and helps reach as many people as possible, often without costing as much as other marketing campaigns.

Here are 4 Local PR Strategies to Boost Franchisee Business:

1. Have a creative, exciting franchise launch. When you’re preparing for the grand opening of your franchise, go a little outside the box to garner media attention. While a well-crafted press release will work to get some media to cover your story, the best may need more to get their attention. If you’re opening a golf franchise, for example, one idea would be to hold a mini-competition on the day of a launch with a local celebrity competing against the public.

2. Partner with a transitions employment program. Work with a local organization that helps people with disabilities transition to the workforce. Whether it’s veterans, young adults with autism, or underprivileged youth trying to secure employment, this is not only a great way to help those in your community – it’s also a great story the public would want to hear about.

3. Sponsor fundraisers, sports teams, and amazing individuals. Is there a major fundraiser happening in your area? Partner with it. Know of a sports team that doesn’t have money for jerseys? Sponsor them. By helping a needy cause in your community, you’re directly giving back to your customers. The media gravitates to goodwill stories like this, and will most often be happy to provide some coverage.

4. Get to know the media in your area. Seems simple enough, but sometimes it really is about who you know and not what you know. Even if you have a top-notch press release or a great story that needs coverage, knowing a reporter can make it that much easier to get a story covered when you need it. You can sometimes meet and interact with journalists on Twitter and Facebook, or can meet them at various fundraisers and community events.

To learn more about entrepreneurship through franchising, attend our free monthly webinar, Franchise Ownership as a More Stable Career Path. The webinar is free, but you need to pre-register, which you can do online by clicking on the linked seminar title.

You may also register by calling 866-246-2884.

4 Essential Items to Include on Your Company Website

E-commerce continues to become increasingly central to marketing success. In 2016, global e-commerce sales reached $22 trillion, a 6 percent increase from 2015, according to eMarketer. By 2020, global e-commerce revenue will climb to $27.7 trillion.

So what does this all mean? Truth be told, your website’s performance is more important than ever for driving revenue. Here are four essentials you should include on your website to maximize traffic, conversion rates and sales.

Content

Valued at $99 billion, Amazon is today’s most successful online retail brand. This is primarily due to the company’s marketing strategy, which includes tactics like price matching and free shipping. However, the real key to Amazon’s success has been content marketing. Whereas most websites only feature product sales pages, an Amazon product page includes content like

  • Free sample pages
  • Customer reviews
  • Links to user forums
  • Links to other works by the same author
  • Related reading suggestions
  • Lists of recommended books in a given category

This information educates visitors, thereby helping them make more informed buying decisions and making them more inclined to purchase a product or service. Amazon’s content marketing strategy also includes featuring SEO-oriented keywords and topics to attract readers from search engines.

Amazon also shares content on social media to draw readers from sites such as Facebook and Twitter. Additionally, Amazon’s extensive help documentation provides content that’s valuable for both prospective and current customers seeking answers to frequently-asked questions.

Design

While valuable content can help attract readers to your site, eye-catching design can help keep them there. One company that excels at this is Adobe, which stays true to its focus on products for creative audiences in fields such as graphic design and videography.

Adobe’s homepage is currently paying homage to the 25th anniversary of the company’s Adobe Premiere video editing line of products, with the area above the fold highlighting movie hits edited with Premiere Pro, like Deadpool. This helps underscore the product’s professional target market. Below this are links where visitors can learn more about Adobe’s Creative Cloud signature product, which includes Premiere Pro as one of its components.

This design serves both to grab the viewer’s eye and to steer them toward clicking on a link for a featured product. For visitors seeking other information, there is also a menu icon with additional navigational options.

Graphics

Graphic selection is a key element of design. Your graphics send a message about your brand and products, telling your visitors something about your company as well as about who you perceive your audience to be. Your graphics also set the emotional tone for your site, with factors such as subject matter and color influencing your visitors’ mood.

One company that has succeeded in part by carefully controlling its graphic image selection is Apple. From its inception, the company’s corporate philosophy has emphasized simplicity as the key to functional sophistication. This philosophy is embodied both in the design of Apple’s products and in the company logo.

In fact, Apple’s distinctive logo consists of just two shapes: a bitten fruit and a stem. The logo shape has remained consistent over the years, with the color changing to reflect different marketing themes. Additionally, Apple publishes a detailed brand style guide, which lays out strict policies for use of the logo and other imagery. This helps Apple maintain quality control over its graphics to ensure a professional impression consistent with the company’s branding philosophy.

Products

Where and how you display your products is crucial in piquing customer interest and generating continued sales. A proven approach is to use the area above the fold to showcase a current sale or signature product, with additional navigational links available for other products.

One site that uses this approach effectively is TireBuyer.com. Mobile visitors will notice a sales offer for discounted tires, with a drop-down menu to select specific brands from which to purchase. Meantime, desktop visitors will see an alternate offer with a similar menu selection. This approach extends a special offer to visitors regardless of which product they’re looking for or what device they’re using.

4 Reasons Military Veterans Make Great Franchisees


Why are military veterans so well-suited for the franchise industry?

It’s as if their core characteristics have been specifically tailored to becoming a successful franchisee.

In fact, that’s what the military has done. Through their military training, veterans have acquired the most important skills required to becoming a successful franchisee – helping them become successful leaders in the industry and superb entrepreneurs.

Here are the Top 4 Reasons Military Veterans Make Great Franchisees:

1. The Ability to Follow Systems and Structure. In the military, vets had to following systems and structure to succeed in their missions. Through this intense training and lifestyle, military veterans have this ability ingrained in them – and are able to seamlessly transfer it to the franchise industry, where they flourish in following tried-and-true processes.

2. An Almost Unparalleled Hard Work Ethic. Owning a business takes work, and franchising is no different. But hard work yields success – and military veterans know how to push through tough obstacles to get the job done. On top of this, they are also able to lead and inspire a strong work-ethic culture for their employees – leading to even greater success.

3. Ability to React and Adapt Under Pressure. As a new franchisee, things are bound to happen fast: from customer complaints to supplier issues, anything and everything will most likely occur at least once – sometimes at a moment’s notice. What military veterans do best, however, is react quickly under pressure and find efficient solutions to problems.

4. Veterans Stick to the Plan to Complete Missions. There is no place for rogue members in the military. Instead, military veterans were required to closely follow their missions in order to succeed together. In franchising, it’s no different: a franchisee follows the processes set out by the franchisor to succeed, because it’s been proven to work time and time again.

To learn more about entrepreneurship through franchising, attend our free monthly webinar, Franchise Ownership as a More Stable Career Path. The webinar is free, but you need to pre-register, which you can do online by clicking on the linked seminar title.

You may also register by calling 866-246-2884.

The Art of Inquiry: Asking Great Questions

Over the years, I have observed a skill that is often lacking in today’s entrepreneurs. I call it the art of inquiry, but in its simplest form what I mean is asking great questions. When entrepreneurs encounter failure, whether it be not meeting a particular business goal, a product launch that crashes and burns, or a business process that gets derailed, I’ve found it can often be traced to a failure to ask questions. Even more frustrating is when you realize that the question did occur to you but you put aside to get on with the work. In today’s rapidly-changing business landscape, asking great questions isn’t a luxury – it’s a necessity.

Why Asking Great Questions is Hard

Part of what’s going on here is a failure in the way we educate. When kids are around the five, they’ve developed just enough that they start asking lots of questions. This is a good thing, even if some parents find it a bit frustrating at times. But then they go to school, and the plain fact of the matter is that most schools train students on finding and giving answers rather than asking great questions.

Think about what else goes on in school. It’s the teachers who ask the questions, right? And no student wants to look “dumb” by not knowing the answers, so they stay silent and don’t ask questions. It’s a lose-lose situation.

Layer on top of this our need for speed. Who’s got time to even ask questions, let alone pursue answering them? But if you don’t slow down and ask questions, how do you know what you’re doing is going to get the best results possible? Asking great questions is the absolute core of being innovative.

Modern American culture simply doesn’t value effective inquiry. Entrepreneurs especially feel the need to project an image of being certain of the answers. Asking great questions feels like some kind of weakness.

Regaining the Skill of Asking Great Questions

Asking great questions is a skill every entrepreneur needs to develop. It begins by training yourself to not dismiss those questions that pop into your head. Not every question is a great question, though, so you need to know what makes for great questions. All great questions should be empowering, meaning they lead to thoughtful discussion and further inquiry. They serve to do one or more of the following:

  • Challenge assumptions.
  • Enable a different view of a situation.
  • Get people reflecting on their behaviors.
  • Elicit discussion by being open-ended.
  • Lead to confidence and courage.
  • Result in effective action.

Anthropologist Claude Levi-Strauss once said something worth remembering about inquiry: The wise man doesn’t give the right answers, he poses the right questions. Your success as an entrepreneur depends on all kinds of factors, one of which is your skill in asking great questions. 

Name an Industry and I’ll Show You a Successful Franchise


Chances are on your way to or from your 9-5 grind you will pass a successful franchise and not even know it. Part of this is due to the fact that the term franchise has become somewhat synonymous with the fast food restaurant and any franchise outside of that niche is barely recognized as one. The other reason I am confident that you will pass by a successful franchise today is that they are nearly everywhere these days touching nearly every industry imaginable. Far beyond pizza and hamburgers, the franchise model has been used to grow various niches from fashion, tools, health care, education and beyond. If you can think of an industry I can likely think of a franchise that touches it in some manner or another. This is great news for the would be entrepreneur who has always longed to become the captain of one’s own financial destiny but never really saw themselves asking “would you like fries with that?” So let’s take a quick look at the breadth of the franchise industry and see if a life’s passion doesn’t just jump up and bite you.

The Benefits of Franchising

Before we take a look at the scope of the industry, let’s first cover very briefly exactly what makes the franchise model so successful. Franchising puts the owner in command of their own destiny without asking them to go it alone. Let’s face it, not everyone is going to become the next Jeff Bezos of Amazon who is going to come up with the next big new idea to make them the next billionaire. That being said, there is a great deal of entrepreneurial talent still trapped in the your standard 9-5 grind because they can’t envision the opportunity out.

Franchising gives the first time entrepreneur not only that opportunity, but a proven business model to follow. In fact, if a franchise doesn’t believe in the new franchisee or the market they are entering they often won’t even both to award a franchise. The franchise understands that their name, brand and reputation are on the line every time they open a new location. So should you find yourself the new recipient of a franchise you can feel pretty good that the experts think you’ve got a pretty good shot at success.

This is of course not guaranteed and those new to the world of franchising have an obligation to do their homework. Talk to other franchise owners and make sure the franchise gives you all the pertinent data. If you do that, then your first franchise can often be the first step in a path towards an empire of franchises that gives you a steady stream of income for the future. It is hard work and there are risks, but unless you’ve created the next billion dollar widget in your basement it is often the safest path to an entrepreneurial future. Enough about the numbers, let’s talk about the passion.

Find Your Passion and Find Your Profit

This is where the full spectrum of the franchise industry comes into play on behalf of the new franchisee. You don’t have to flip burgers my friend. Although, fast-food can offer some pretty reliable profits and you’ll never hear the owner of multiple McDonald’s franchises complaining about being poor. Yet, you can branch out and pick an industry more to your liking. If caring for others has always been your life’s passion you’d be please to know that the senior service industry is one of the hottest niches in franchising right now. From home care agencies that allow seniors to age with dignity and grace in their own homes to those who help seniors move and downsize there are opportunities for you.

What’s great about the senior services franchises is not only do the provide a pretty good return on investment, but the initial investment to get started is actually pretty low. No ovens, grills or major equipment of which to speak. Just a dedicated group of staff or caregivers and you are ready to go. Then again, perhaps educating children is your passion. There are a host of franchises involved with youth from daycare to STEM education and more. That’s right, you don’t have to flip burgers to franchise your way to success as you can educate children in science and math.

If you consider yourself the next Tim “the toolman” Taylor from Home Improvement we’ve got tool franchises for you. Like to help make people feel beautiful? There are countless hair salons you can open. Fancy yourself a fitness buff? Why not open one of the many successful fitness gyms so you can cash in on those new year’s resolutions to lose weight. Pet supplies, accounting services and yes good old fashioned pizza, I think you get the point by now. Find your passion and thanks to the franchise model with a little hard work and determination you will find your profit.

In Conclusion

I’ll confess that perhaps it was a stretch to say that every single industry has a franchise but it is so close to discernible truth that I’ll allow it. Franchising is more than burgers and fries my friends. Once you realize that, it is as if your wildest childhood dreams come true. Yes, there are comic book store franchises so that is not a stretch either. Running a franchise is work and you’ll not hear me be the one to tell you it is the path to easy money. Oh, but it is a path to harnessing your passion and making you captain of your own destiny. Name an industry and I’ll most likely show you a franchise is perhaps what I should have said. Then again, that’s not really as catchy a title is it? Don’t hesitate to reach out if you have more question about franchising and who knows, maybe a future without precedent is right around the corner for you.


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How to Build and Manage Your Retail Supply Chain

As Amazon steps up its move into the supply chain market, retail chains are finding themselves forced to improve their supply chain management to stay competitive. As February drew to a close, Target announced it would sacrifice $1 billion in operating margins in order to lower its costs, an effort to compete with Amazon, ZDNet reports. Target chief operating officer John Mulligan attributed part of the company’s problem to inefficient supply chain management, reflected in slow-moving products and excessive inventory. Walmart also announced plans to adjust its supply chain in March, offering free shipping on orders over $35, says Business Insider.

Developments such as this illustrate how crucial supply chain management is to the success of a retail franchise. Here are some ways you can build and manage an effective supply chain to ensure the success of your retail franchise.

Plan Your Supply Chain Management Strategy

The foundation of an effective supply chain is supply chain management (SCM) planning. Map out the steps in your supply chain from supplier to customer, and select metrics to measure performance for each stage.

There are a number of key metrics that help determine your SCM performance. For instance, perfect order measurement tracks how many orders are delivered without errors. This can be broken down into subcategories such as the procurement, production, warehousing and transportation stages. Cash to cash cycle time tracks how long it takes between when you pay for materials and when you get paid for your product. Knowing this is crucial for managing your cash flow. On-time shipping rate tracks how many orders arrive on time, which is vital for customer satisfaction. Simplicable identifies 12 key metrics that can be tracked to optimize supply chain management.

Your sales and marketing directly impacts the rate of your supply flow, so you should consider this while you’re planning your SCM strategy. For example, o-ring supplier Apple Rubber uses instructional videos distributed through social media as a promotional tool. If you use social media in your marketing, tracking your social follows and shares and correlating this with your sales rate can help you adjust your inventory flow to meet demand cycles.

Select Your Suppliers and Processes

After planning your SCM strategy, the next step is to select your suppliers and set up your processes. Look for reliable suppliers with a reputation for on-time delivery. You can investigate suppliers by interviewing them, talking to industry peers and reading reviews by customers and expert reviewers. Directories such as SupplyChainBrain can help you identify suppliers.

Processes that need to be set up include inventory management, pricing, payment, delivery and returns. To increase the efficiency of your processes, you can use supply chain management software (SCMS). Leading SCMS providers include SAP, Oracle and JDA Software.

Organize Manufacturing Activities

Next, you will need to plan the activities in your manufacturing cycle. These include production, quality testing, product packaging and delivery. Your planning should take into consideration which metrics you will use to track product quality, product output and workforce productivity.

Set Up Your Logistics Network

The next step is setting up your logistics processes and network. This involves planning how you will receive customer orders, invoice receipt of payments, coordinate orders with your warehouse and ship your orders.

Your planning will include selecting a delivery service for shipping your orders. In the United States, there are two types of delivery services. Services such as US Postal Service Priority and First Class package services provide confirmation of delivery. Services such as US Postal Service Express, UPS and FedEx provide door-to-door tracking for shipments. Delivery confirmation delivery services are less expensive than trackable services.

Prepare Your Returns Procedures

A certain percentage of your orders will get returned, so you will also need to set up procedures for how to handle returns. This involves setting up a procedure for receiving and processing defective or extra items. It also involves setting up customer service procedures for providing support to customers returning items. You should coordinate your returns procedures with your bookkeeping procedures so that refunds and returned inventory get entered properly into your system.